Designing continuity into digital care.
Finding mental health resources is only one part of the journey. People also need to understand what is relevant to their situation, know where to start and have a way to maintain progress.
At Marbles Health, I worked with clinical and research collaborators to design a digital experience that made structured, research-backed support more accessible.
Year
2026
skills
Product Design
Type
Full-time
Industry
SaaS, Marketing
People need support that fits into their lives.
The product was designed for people looking for support with their mental wellbeing.
They could be at different stages of their journey, with different challenges, levels of familiarity and expectations.
Some might be looking for help understanding what they were experiencing. Others might already know what they needed but struggle to stay consistent.
Their needs included:
Finding support relevant to their situation.
Understanding what a programme involves.
Accessing credible, research-backed techniques.
Building manageable routines.
Seeing their progress over time.
The experience needed to feel approachable without oversimplifying mental healthcare.
Access to content isn't the same as access to care.
Many wellness applications focus on providing content such as meditation, breathing exercises and daily activities.
But users looking for more structured support need something different. They need guidance that considers their individual goals, helps them understand what to do next and supports them throughout the process.
An endless library of content can provide resources, but it doesn't necessarily provide direction.
The opportunity was to design around continued progress rather than content consumption.
Understand the needs before defining the experience.
The work helped highlight three important design considerations.
01
Relevance
Users needed experiences that reflected their individual goals and situations.
02
Credibility
The techniques and information needed to be grounded in research and clinical expertise.
03
Continuity
Users needed a way to build on previous progress instead of repeatedly starting over.
This structure informed the information architecture and connected different parts of the product into a more continuous workflow.
Build around the user's journey, not a content library.
I explored a more structured experience with four key stages.
01
Understand
Learn about the user's needs and goals through onboarding.
02
Guide
Recommend relevant programmes and activities based on those goals.
03
Support
Provide daily activities, check-ins and research-backed exercises.
04
Track
Help users understand their progress and maintain continuity.
This structure informed the information architecture and connected different parts of the product into a more continuous workflow.
Make the next step clear.
01 — Onboarding
The first experience needed to help users communicate their goals without feeling overwhelming.
I designed an onboarding flow that gathered relevant information and established a starting point for the user's journey.
02 — Personalised home
Instead of presenting an endless content library, the home screen prioritised relevant activities and ongoing programmes.
The focus was on helping users understand what to do next.
03 — Structured programmes
I designed programme experiences around guided content and activities, making it easier for users to follow a structured process.
04 — Track
Consistency is difficult to maintain without a sense of progress.
Daily check-ins provided a way to reflect on experiences and maintain engagement with the programme.
05 — Progress and insights
Users needed visibility into their journey.
Progress experiences helped make ongoing activity and improvements easier to understand.
A foundation for a more structured care experience.
My work helped establish the product's research and design foundations.
Established the product's research and design processes.
Designed 300+ production screens.
Developed the product's information architecture and design system.
Achieved 88% task success in usability testing.
